It runs appointment booking for one business on a WordPress installation: services, people, hours, a customer booking page, and an owner app. Candidate 1.2.104 is a local pilot, not an accepted commercial release.
Which kinds of appointment-based businesses is this edition intended for?
Appointment businesses that can work as one business on one site. A specialist clinic can read the clinical section, but those tools are older source and are not the standard pilot.
Which specialist features are optional rather than part of the standard product?
Clinical notes, photos, clinical registration, aftercare, credits, and commissions are older source. They are not counted as generally offered 1.2.104 features. Payments, calendar sync, SMS, and WhatsApp are not included at all.
What should I prepare before setting up my business?
A business name, the currency (IDR or GBP), the timezone, at least one service, the people who perform it, and the weekly hours. Have a backup plan before any real upgrade.
Who installs the plugin and who becomes the business owner?
The site administrator installs and designates the first owner. A second designation is refused. After that, the owner uses the owner app without the WordPress administrator capability.
How do I choose the correct currency and timezone?
Choose IDR or GBP, and the business timezone, before real services and visits exist. The fresh pilot used IDR and Asia/Makassar. Changing currency after records exist was refused on an earlier candidate.
The accepted owner-foundation slice stores setup progress. The fresh pilot did not re-test an interrupted return. Progress is not the same as publishing.
The required pages, a resolved currency and timezone, and password recovery using the current site address. Publication stays closed if that recovery link does not match.
Heading colour was part of the appearance evidence. A full list of editable sentences was not re-checked. Interface language does not rewrite your own service names until you save a translation.
Appearance preview was part of the earlier evidence reused for colour. Question preview was part of the publish flow. This guide’s journeys are written descriptions, not a live preview.
The fresh pilot found no horizontal overflow at 390 and 320 pixels on the customer, owner, and booking screens it opened, and Tab moved from the skip link.
In the owner catalogue, add the service in the business currency and choose who can perform it. That editor was accepted on 22 October 2026 and not re-run on the fresh pilot.
What is preparation or cleanup time, and how does it affect availability?
It is time the visit occupies besides the customer-facing duration. Stored buffers were kept on upgrade. A fresh edit of those minutes was not the pilot check, and a free-looking start can still be too short.
Designate yourself as owner and add the bookable practitioner record the service needs. The fresh pilot did not run a one-person diary as its only case.
What can an owner, operational staff member and practitioner see?
The owner uses the owner app without the WordPress administrator capability. A revoked practitioner was refused the staff diary. A positive own-work view was not re-checked on 1.2.104.
Why can one staff member see an option that another cannot?
The owner and a practitioner are different access levels. Revocation removes the revoked person’s staff diary. Clinical screens are not granted by ordinary owner access.
What happens when a requested appointment conflicts with existing work?
On an earlier candidate, two concurrent bookings for one practitioner stored one visit. A second decision on a change request left the visit at the original time.
How do I cancel an appointment and see whether the customer was notified?
Cancellation plus a notification result was not a fresh 1.2.104 check. Confirmation capture on a new booking is a different event, and capture is not inbox delivery.
Can customers book without an account, and what controls that option?
Only if the owner opts in. The fresh pilot used the guest form to reject an invalid email and did not store a new guest visit. An earlier candidate did store guest visits.
How do I approve, decline or propose a different appointment time?
The fresh pilot showed a second decision conflicting and the time staying put. Propose-and-accept was an earlier candidate and the customer reply was not re-checked.
How do I make a question required or optional where supported?
Required questions are enforced for the context they target. The exact required switch was part of that question system and was not redrawn as a separate fresh click-through in this guide.
Who can see customer details and ordinary internal notes?
Ordinary notes were not re-demonstrated. Clinical notes are a different, historical tool. A customer export was refused for a subscriber account on an earlier candidate.
How are general registration questions different from optional clinical records?
Registration questions publish a version and keep old answers. Clinical registration, photos, and doctor notes are older source and are not the standard question editor.
Which emails are actually sent by this release, and what triggers each one?
A signed-in booking captured confirmation mail locally. Reminder evidence was reused and not rerun. Other template names in source are not proof they are sent. Review requests are not sent.
What should I check when a customer says an email never arrived?
Look for a local capture, confirm you are not expecting SMS, and remember external delivery was not proved. The troubleshooter does not resend the message.
What does my Ascent software subscription pay for?
It would pay for the booking software, not for a customer’s appointment. Purchase is blocked because no merchant is connected, and this guide states no price.
What should I check when a subscription payment or activation fails?
Do not retry a real card from this candidate. Entitlement checkout was not exercised. Booking publication is a separate step and does not mean the software has been paid for.
How is the software subscription different from my customers’ appointment payments?
The subscription would be your payment for the software. Appointment value stored on a visit is your business’s price. Neither one is collected by this candidate.
What do appointment charges, documents and any enabled credits mean?
A visit can store a currency and an amount. That is recorded value, not cash received. Credits and commission ledgers are older source and are not in the standard pilot count.
Why can a customer not see any available appointments?
Check publication, the service, hours, leave, eligibility, and whether the whole duration fits. The troubleshooter lists those without changing settings.
Appointments use the business clock. A language switch does not change the timezone. The customer’s device zone can look different without changing the stored business time.
An earlier candidate exported appointment rows with amount, currency, and scale, and refused a subscriber. It omitted schedules, question definitions, and email bodies. The fresh pilot did not repeat the download.
What is the supported update, backup and rollback process?
The pilot activated a fresh site and upgraded a populated clone. Rollback is putting back the previous plugin installer. Take a database and private-file backup from the same moment. A live host restore was not run.
How do I contact support with useful, redacted diagnostic information?
Use the support route the installation already has. Include the page, the time, and the on-screen result. Remove names, contact details, medical text, and secrets. This guide does not add a support address.