Pre-release Documentation for Ascent Direct Booking. Not yet approved for commercial release. View availability details
Someone cannot sign in
Use the latest invitation or reset link. This list does not create a password or restore access by itself.
Restart and choose another problem · Back to questions
Customer password
The fresh pilot completed a reset from the captured link and then signed in.
Staff invitation
An older invitation link was refused after a resend. The newest link is the one that set a password.
Revoked access
A revoked practitioner was refused the staff diary. Restoring the login, in the earlier proof, did not by itself resume bookings.
Owner designation
Only the first owner designation succeeds. This is not a public signup.
If the checks do not explain it
Name the role (owner, practitioner, or customer) and the page. Do not send a password, a reset link, or a date of birth.