Pre-release Documentation for Ascent Direct Booking. Not yet approved for commercial release. View availability details

Troubleshooting

Work through a list. Nothing here changes a setting.

• No available timesA time has to fit the service and the people who can perform it. An empty diary does not always mean the time can be booked. These checks do not change hours or cancel visits.
• A service is missing or booking will not openStart with publication and the service record. Do not add a second website embed until the business’s own booking page is understood.
• A confirmation or reminder did not arriveLocal capture means the installation recorded a message. It does not mean an inbox received it. This list does not resend anything.
• Someone cannot sign inUse the latest invitation or reset link. This list does not create a password or restore access by itself.
• A save failed or the result is unclearCheck the stored record before repeating an action. Repeating a change request decision did not move the visit a second time. This page changes nothing.