Pre-release Documentation for Ascent Direct Booking. Not yet approved for commercial release. View availability details
No available times
A time has to fit the service and the people who can perform it. An empty diary does not always mean the time can be booked. These checks do not change hours or cancel visits.
Restart and choose another problem · Back to questions
Is booking published?
New self-service installations start unpublished. Until publication, the public page is not accepting customers.
Is the service the one customers can book?
The service editor is an accepted slice. Archive behaviour was not re-tested, so confirm the service is still the one you expect to offer.
Does the date fall in working hours or leave?
The fresh pilot approved leave and kept stored hours. Split shifts were shown earlier and not repeated.
Is an eligible practitioner available?
Eligibility limits who can perform the service. It was part of the accepted slice.
Does the whole service fit?
Stored durations and buffers survived upgrade. A start time that looks free can still be too short for the service plus cleanup.
Was there a save or availability error?
If the screen did not clearly save, check the diary before trying again. Do not send customer details to support.
If the checks do not explain it
If the list does not explain the gap, use the support route this installation was already given. Include the service name, the date, and the business timezone. Leave out customer names and contact details.