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Reports & Updates

Manage your PCHI journey online.

PCHI is designed to make property service updates easier to follow. Book online, request repairs, ask for advice, check reports, follow quote routes and use customer support from one connected online journey.

Start online, then keep everything in one place.

Whether you are booking a service, requesting a repair, asking for advice or checking a report, PCHI gives you clear customer routes so you can follow the next step without searching through different pages.

1. Start with a quote or booking Use the online route to enter your details, check coverage and begin the service journey.
2. Follow reports and updates Access service information, reports and customer updates where they have been issued.
3. Ask for help or advice Use support, callback or contact routes when you need advice, repair help or a follow-up.

Find The Right PCHI Service

Check coverage first, then choose the service you need.

COVERAGE CHECKER

Check If We Cover Your Area

Enter your postcode to confirm availability in your area. If we cover your postcode, we'll guide you to the right service.

  • Premium UK property services
  • Clear communication
  • Guaranteed work where applicable

Why choose PCHI

Clear advice and straightforward next steps.

Built on quality standards

A structured process from the first step.

Check Coverage First

Enter your postcode so we can show the right services for your area.

Covered? You'll choose your service next.

PCHI QUOTE CENTRE

Choose a quote path

Select the service you need. We’ll guide you through the right questions and next step.

How your quote works

  1. Choose service Pick the work you need a guide price for.
  2. Answer focused questions We only ask what we need for your estimate path.
  3. Get guide price / request next step See your estimate and move forward when you are ready.

Need help instead? Request a manual quote review

What you can manage online

The PCHI online journey is designed to make customer support, service records and next steps easier to access. Use the right route depending on whether you need to book, repair, ask advice, check documents or follow an existing enquiry.

Book online

Book a service route

Start from the booking route when you are ready to move forward with a property service enquiry or service appointment.

Make Booking →
Repairs

Book repair support

Use the support or booking route if you need help with a repair, follow-up, property issue or service-related concern.

Request Repair Help →
Advice

Ask PCHI for advice

Use live chat, callback or customer support if you are unsure which service route is right for your property.

Ask for Advice →
Reports

Check reports and records

Access service reports, documents and updates where they have been issued through the customer journey.

View Reports →

Less chasing, clearer updates.

A good customer journey should not leave you wondering where to go next. PCHI is set up so customers can use online routes for quotes, bookings, reports, repair support, advice and customer updates.

This helps keep the journey more organised, especially when a service involves documents, follow-up information, report access or account-style customer support.

Always available online routes Start a quote, booking, report check or support request online when it suits you.
Customer documents Reports, records and documents can be kept together where they have been issued.
Repair and follow-up support Use callback or support routes when you need help with a repair, concern or next step.
Advice when you need it Ask for guidance if you are unsure whether to book, request a quote or contact support.

Need to book, repair or ask for advice?

Start online and use the route that matches what you need. You can book a service, request repair support, ask for advice, check reports or request a callback if you need help moving forward.

Online routes, customer portal features, reports, documents and response times may vary depending on the service, account access and enquiry stage.

Need help?

Need help choosing the right PCHI service?

Start a live chat with PCHI or request a callback and we will help point you in the right direction.