Emergency Support Get the right help quickly

If your property issue needs urgent attention, use the contact routes below. PCHI can help direct urgent service enquiries, repair support, pest issues, roofing concerns, safety-related questions and follow-up support to the right route.

Phone Contact the team Email enquiry Send us a message WhatsApp chat Open WhatsApp Live chat Start live chat

Fast responses. Clear information. Professional support.

Request Emergency Support

Tell us what has happened, your postcode, the service needed and the best way to contact you.

Important safety note

Use the right emergency route first.

If there is immediate danger to life, fire, crime, serious injury, gas danger, electrical danger or another emergency requiring the emergency services or a utility emergency line, contact the relevant emergency service first. PCHI can help with property service routes, urgent service enquiries, repair support and follow-up advice, but it is not a replacement for emergency services.

Rapid response Call rapid support Use the rapid response number if the issue needs quicker direction from PCHI. WhatsApp Message PCHI Send a quick message with your postcode, service type and what has happened. Callback Request a callback Ask PCHI to contact you about urgent service support or next steps. Quote route Start a quote Use the quote route if you need pricing, coverage or booking direction.

What emergency support can help with

Emergency support is for customers who need quicker guidance about a property issue, service enquiry, repair concern or follow-up. PCHI can help route the enquiry to the right service, callback, booking or advice path.

Availability, callout times, pricing and next steps can vary depending on the service type, location, property details and team availability. London and other high-demand areas may involve different access, travel or scheduling factors.

For the fastest useful response, include your postcode, property type, service needed, photos if available, access notes and a short description of what has happened.

Pest issues Urgent pest activity, property access concerns, rodent signs, wasps, insects or follow-up questions.

Roofing and property issues Roof leaks, visible damage, repair concerns or service enquiries that need quicker attention.

Security and safety concerns Questions around fire/security routes, access issues or advice on the next customer step.

Existing service support Follow-ups, reports, repair support, booking questions or urgent customer service direction.

Our reputation speaks for itself

Need help?

Need help choosing the right PCHI service?

Start a live chat with PCHI or request a callback and we will help point you in the right direction.