Service Reports And Updates At Your Fingertips
PCHI service reports are designed to make your customer journey clearer and more transparent. Where reports are available, they help keep useful findings, notes, recommendations and next steps easier to access online.
Useful information kept in one place
After a service visit, customers often need to understand what was found, what was done and what may need to happen next. Online service reports help keep that information more organised, so it can be reviewed later without relying only on memory, phone calls or scattered messages.
Depending on the service type and whether a report is issued, your online account may help you access service notes, observations, recommendations, follow-up actions or supporting information connected to your property.
Service details, recommendations and useful records
Online reports are helpful for homeowners, landlords and property managers who want a clearer record of service information. Availability can depend on the service, visit type and whether documentation is issued.
Service notes
Keep service notes and visit information easier to access where a report or update has been issued.
Findings and observations
Review important findings, observations or issues identified during a service visit where applicable.
Recommendations
Understand recommended next steps, prevention advice or follow-up actions connected to the service.
Follow-up actions
Use report information to help plan repairs, follow-up visits, maintenance or further support where needed.
Property records
Useful for landlords, property managers and customers who want a clearer service history for a property.
Customer support
If you have questions about a report or update, support routes help you ask for clarification.
A clearer record from service to next step
The aim is simple: keep useful information available in a way that helps customers understand what has happened and what needs attention next.
Service visit
The relevant service is carried out, inspected or assessed depending on the booking type.
Information recorded
Where applicable, findings, notes, observations or recommendations are recorded for the customer.
Online access
Available report information can be kept accessible through your customer account.
Next steps
Reports can help support follow-up actions, maintenance decisions or further customer support.
Helpful when you need a clearer service record
Reports can be especially useful when managing rental properties, commercial spaces or multiple service visits. They provide a clearer reference point for what was found, what was completed and what may need attention.
This supports better communication between customers, occupiers, landlords, property managers and service teams.
Create an account or log in
Use your PCHI account to access available service reports, customer information and online updates where they apply to your service.
Service reports and online updates depend on service type, account status and whether report information has been issued for the visit.
